Refund and Returns Policy
Last Updated: September 2026 | Entity: MOHMMADARFA ASIF IKBAL KHATRI
⚠️ Strict Return Policy Summary
Due to the handcrafted nature of pure Modal Silk, Bandhani tie-dye, and Ajrakh block prints, all items purchased on Modalsilk.com are non-returnable and non-exchangeable. Returns, replacements, or refunds are strictly accepted ONLY in cases of physical manufacturing defects or damaged items reported within 24 hours (1 day) of delivery.
1. Handcrafted Nature & Variations
At Modalsilk.com, every saree, dupatta, dress material, and kaftan is individually hand-knotted (Bandhani), hand-blocked (Ajrakh), or hand-dyed by skilled artisans in Gujarat and Rajasthan.
Because each piece is handmade:
- Slight irregularities in block printing, minor color bleeding, dye smudges, or thread pulls are natural characteristics of authentic artisan craft, not manufacturing defects.
- Product colors may vary slightly (5–10%) due to digital photography lighting or your monitor display settings. Color variations do not qualify for returns.
2. Defect Return Eligibility Criteria (Within 24 Hours)
We take immense pride in quality inspection before dispatch. However, if you receive a damaged or physically defective product, you are eligible for a free replacement under the following mandatory conditions:
- 24-Hour Notice Window: You must notify us of the defect within 24 hours (1 calendar day) from the exact delivery timestamp recorded by our courier partner. Claims raised after 24 hours will be strictly rejected.
- Mandatory Unboxing Video: A continuous, uncut, unedited opening video of the courier parcel (from showing the shipping label to opening the bag and inspecting the full garment) is 100% compulsory. Without an unboxing video, defect claims cannot be accepted under any circumstances.
- Unused Condition: The garment must be unused, unwashed, unworn, and returned with all original tags, foldings, and packaging intact.
3. How to Report a Defect
If you meet all the criteria above, follow these steps to initiate your defect review:
Step 1: Record a clear unboxing video showing the shipping label and the product defect.
Step 2: Email or WhatsApp us within 24 hours of receiving the shipment:
- WhatsApp Support: (+91) 84879 96209
- Official Email: Modalsilk.com@gmail.com
Step 3: Include your Order ID, full name, phone number, and attach the unboxing video file.
4. Replacement & Refund Process
- Replacement First Policy: Once our quality inspection team verifies your unboxing video, we will arrange a reverse pickup (or request you to self-ship if pickup is unavailable at your pincode) and send an identical defect-free replacement item.
- Store Credit or Bank Refund: If the exact same handcrafted piece is out of stock, you will be offered an equivalent store credit or a direct bank refund processed within 5 to 7 business days to your original payment method.
5. Non-Returnable Scenarios
Returns or refunds will NOT be entertained for:
- Change of mind, dislike of color/fabric weight, or incorrect size ordered.
- Products damaged due to improper hand-washing or dry-cleaning post-delivery.
- Items reported after the 24-hour delivery window.
- Orders delivered without a valid unboxing video.