Returns and Replacement Policy
Cancellation & Refund Policy
Last updated on 12-07-2025 14:51:38
MOHMMADARFA ASIF IKBAL KHATRI believes in helping its customers as far as possible, and has
therefore a liberal cancellation policy. Under this policy:
In case of complaints regarding products that come with a warranty from manufacturers, please refer
the issue to them. In case of any Refunds approved by the MOHMMADARFA ASIF IKBAL KHATRI,
it’ll take 1-2 Days days for the refund to be processed to the end customer.
Cancellations will be considered only if the request is made immediately after placing the order.
However, the cancellation request may not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the process of shipping them.
MOHMMADARFA ASIF IKBAL KHATRI does not accept cancellation requests for perishable items
like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the
quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team.
The request will, however, be entertained once the merchant has checked and determined the same at his
own end. This should be reported within Only same day days of receipt of the products. In case you feel
that the product received is not as shown on the site or as per your expectations, you must bring it to the
notice of our customer service within Only same day days of receiving the product. The Customer
Service Team after looking into your complaint will take an appropriate decision.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
